Privacy Policy

1. Introduction

Tranzia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, mobile application (iOS and Android), and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and authentication credentials when you create an account
• Route Queries: Origin and destination addresses you enter
• Community Reports: Safety reports you voluntarily submit, including category, description, and location
• Contact Information: Email address if you contact support

2.2 Location Data

• Precise GPS Location (Mobile App): With your permission, we collect your precise GPS coordinates to show safety scores for your current area, display nearby safety data on the map, and detect your city automatically. You can revoke this permission at any time in your device settings.
• Background Location (Guardian Link): If you activate a Guardian Link session, we collect your location in the background so trusted contacts can view your live position. Background location is only collected during active Guardian sessions that you explicitly start, and stops when you end the session. You can revoke background location permission at any time in your device settings.
• Approximate Location (Web): On the web application, we infer approximate location based on your IP address (not precise GPS).

2.3 Automatically Collected Information

• Usage Data: Search queries, routes viewed, interaction patterns
• Device Information: Device type, operating system, browser type, IP address
• Cookies (Web): Session cookies for functionality (no tracking cookies)

2.4 Third-Party Data

• Google Maps API: Route, transit, and mapping data
• Public Safety Data: Anonymized crime and incident statistics from government sources (NYC Open Data, TfL, etc.)

2.5 On-Device Storage

We store certain data locally on your device, including your safety mode preferences, city selection, route history, and authentication session tokens. This data remains on your device unless you sign in, in which case authentication tokens are used to communicate with our servers.

3. How We Use Your Information

• Provide route recommendations and safety scores
• Display safety heatmaps for your current area
• Enable Guardian Link live location sharing with your chosen contacts
• Show community safety reports near you
• Improve our algorithms and service quality
• Respond to support requests
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

4. Data Sharing and Disclosure

4.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Guardian Link Location Sharing

When you activate a Guardian Link session, your live location is shared with anyone who has the session link. You control when sharing starts and stops. Location data from Guardian sessions is retained for the duration of the session and automatically deleted afterward.

4.3 We Share Data With:

• Service Providers: Google Maps API (routing), Supabase (authentication and database), Railway (hosting), Vercel (web hosting), Expo (mobile build infrastructure)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or asset sale

5. Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations. Route queries are typically retained for 90 days for service improvement, then anonymized or deleted. Guardian Link session data is deleted when the session ends. Account data is retained until you request deletion.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Opt-Out: Opt out of certain data processing activities
• Data Portability: Receive your data in a portable format (GDPR)
• Location Permissions: You can enable or disable location access (including background location) at any time through your device settings
• Account Deletion: You can request complete deletion of your account and associated data

To exercise these rights, contact us at support@tranzia.com

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws (GDPR, CCPA, etc.).

8. Security

We implement industry-standard security measures including encryption (HTTPS/TLS), secure hosting, access controls, and secure token storage on mobile devices. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy with an updated "Last Updated" date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: support@tranzia.com